Balanced Therapy Clinical Reflexology in Swansea

Privacy Notice

YOUR PERSONAL INFORMATION - GENERAL DATA PROTECTION REGULATION (GDPR)

New legal protection (GDPR) for personal information became effective from May 2018. This tells you what personal information I hold, why and what your rights are.

The Purpose of processing Client Data
I hold and use client data in order to provide you with the best possible treatment options, support and advice.

Lawful Basis for holding and using Client Information
As a full member of the Association of Reflexologists, I abide by the AoR Code of Practice and Ethics. The lawful basis under which I hold and use your information is: my legitimate interests i.e.my requirement to retain the information in order to provide you with the best possible treatment options and advice. As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is for me to fulfill my role as a health care practitioner bound under the Code of Practice and Ethics of my membership body.

What information I hold and what I do with it
In order to give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. The information to be held is:
• Your contact details
• Medical history and other health-related information (which I will take from you at first consultation)
• Treatment details and related notes (which I will take after each consultation)
I will NOT share your information with anyone else (other than as required for legal process) without explaining why it is necessary, and getting your explicit consent.

How Long I Retain Your Information for
I will keep your information for the following periods:
a) ‘claims occurring’ insurance: (records to be kept for 7 years after last treatment)
b) law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)

Protecting Your Personal Data
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information that I collect from you. I will contact you using the contact preference/s that you give me regarding:
• Appointment times
• Reflexology information or information related to your health
• Special offers and promotions (you may unsubscribe from this at any time)

Your Rights
GDPR gives you the following rights:
• The right to be informed: To know how your information will be held and used (this notice)
• The right of access: To see your practitioner’s records of your personal information, so you know what is held about you and can verify it.
• The right to rectification: To tell your practitioner to make changes to your personal information if it is incorrect or incomplete
• The right to erasure (also called “the right to be forgotten”)
• The right to restrict processing of personal data: You have the right to request limits on how your practitioner uses your personal information
• The right to data portability: Under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems
• The right to object: To be able to tell your practitioner you don’t want them to use certain parts of your information, or only to use it for certain purposes
• Rights in relation to automated decision-making and profiling
• The right to lodge a complaint with the Information Commissioner’s Office: To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

Practitioner’s Rights
Please note:
• If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you.
• Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you they might have to keep these details until after that period has passed.
• Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.


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